Terms & Conditions
Last Updated: August 25, 2026
Welcome to Cafe Annam. By using our website or placing an order through our online ordering services, you agree to these Terms & Conditions.
Online Orders
Online orders are subject to acceptance and availability. Cafe Annam reserves the right to refuse or cancel an order if an item is unavailable, an order cannot be fulfilled, or there is an error in the order information.
Customers are responsible for providing accurate contact, pickup, delivery, and payment information when placing an order.
Pricing and Taxes
Prices displayed on our website or online ordering platform are subject to change without notice. Applicable sales taxes, service charges, delivery fees, or other charges will be displayed before completing an online purchase when applicable.
Payment
We accept major payment cards, including Visa, Mastercard, American Express, and Discover.
Online payments are securely processed through our third-party payment processing and online ordering providers. Cafe Annam does not directly store complete credit or debit card information on this website.
Order Changes and Cancellations
If you need to change or cancel an order, please contact Cafe Annam as soon as possible. Once an order has been accepted or food preparation has started, we may not be able to modify or cancel the order.
Refunds
If there is a problem with your order, please contact us promptly. Refunds or replacements will be reviewed based on the circumstances of the order. Approved refunds will generally be returned to the original payment method.
Food Allergies and Dietary Requirements
Please inform us of any food allergies or dietary requirements when ordering. While we make reasonable efforts to accommodate requests, our kitchen handles multiple ingredients and we cannot guarantee that any menu item is completely free from allergens or cross-contact.
Menu Availability
Menu items, ingredients, prices, and availability may change. Images and descriptions on the website are provided for general information and may not exactly represent the final prepared item.
Third-Party Services
Our website may use third-party services for online ordering, payment processing, maps, social media, or other functionality. Use of those services may also be subject to the applicable provider’s terms and policies.
Website Use
The content on this website is provided for information about Cafe Annam and its services. You may not misuse the website, attempt unauthorized access, interfere with its operation, or use its content for unlawful purposes.
Changes to These Terms
Cafe Annam may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
For questions regarding an order or these Terms & Conditions, please contact:
Cafe Annam
10070 Edison Square Dr NW, Suite 102 E
Concord, NC 28027
Email: info@cafeannamusa.com
Phone: (980) 255-8069